# Ender 3 v2 neo firmware update issue when installing 3d pad mini

**URL:** https://marlin.crc.id.au/forum/t/ender-3-v2-neo-firmware-update-issue-when-installing-3d-pad-mini/2180
**Category:** Support
**Tags:** ender-3-v2
**Created:** [24 June 2024 13:40 UTC](https://marlin.crc.id.au/forum/t/ender-3-v2-neo-firmware-update-issue-when-installing-3d-pad-mini/2180 "2024-06-24T13:40:17Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![Stranger](https://marlin.crc.id.au/forum/letter_avatar_proxy/v4/letter/s/8edcca/32.png) [@Stranger](https://marlin.crc.id.au/forum/u/Stranger)
#### Post date: [24 June 2024 13:40 UTC](https://marlin.crc.id.au/forum/t/ender-3-v2-neo-firmware-update-issue-when-installing-3d-pad-mini/2180/1 "2024-06-24T13:40:17Z")

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i managed to update the printer firmware to 1.1.7 but when i try to update the screen it says “models dont match”, and now they told me at the customer support that i should try the 1.1.5 firmware but i cant get the printer back to that version so im kinda stuck here